📄 The Automower is Disconnected, Not Connecting or Not Pairing
📄

Overview

This SOP addresses general connectivity issues where the Automower® robotic lawn mower is disconnected, not connecting, or not pairing with the Automower® Connect app.

Purpose

To troubleshoot Wi-Fi, Bluetooth, or mobile connection issues with Automower® robotic lawn mowers.

Scope

  • Applicable To: Field Service Team, Customer Support, End Users
  • Equipment: All Automower® models with connectivity features
  • Connection Types: Wi-Fi, Bluetooth, Mobile connectivity

Troubleshooting by Connection Type

Bluetooth Connection Issues

  1. Ensure Bluetooth is enabled on mobile device
  2. Check mobile device is within Bluetooth range (typically 10 meters)
  3. Remove mower from app and re-pair
  4. Restart Bluetooth on mobile device
  5. Check for interference from other Bluetooth devices

Wi-Fi Connection Issues

  1. Verify Wi-Fi network is active and working
  2. Check network credentials are correct
  3. Ensure mower is within Wi-Fi range
  4. Verify router supports 2.4 GHz band
  5. Reset Wi-Fi connection and reconnect

Mobile Connection Issues

  1. Verify mower has Automower® Connect kit installed
  2. Check mobile network coverage in area
  3. Verify mobile connectivity is enabled on mower
  4. Check for mobile network outages
  5. Reset mobile connection if available

General Troubleshooting Steps

  1. Check Mower Status

    • Verify mower is powered on
    • Check for error messages on mower
    • Ensure mower is not in maintenance mode
    • Verify mower is ready for connection

  2. Check App Status

    • Ensure Automower® Connect app is up to date
    • Close and restart the app
    • Clear app cache if available
    • Check app permissions on mobile device

  3. Remove and Re-add Mower

    • Remove mower from app
    • Clear app data if necessary
    • Restart pairing process
    • Follow setup instructions carefully

  4. Power Cycle

    • Restart the mower
    • Restart mobile device
    • Restart router (if using Wi-Fi)
    • Wait for all devices to fully restart

  5. Check Distance and Obstructions

    • Move mobile device closer to mower
    • Remove physical obstructions
    • Test connection in different location
    • Check for interference sources

  6. Update Firmware and App

    • Update mower firmware if available
    • Update Automower® Connect app
    • Check for compatibility issues
    • Retry connection after updates

  7. Contact Support

    • If issues persist, contact Husqvarna dealer tech support
    • Document connection type and error messages
    • Note mower model, app version, and device type

Related Documents

  • Husqvarna Self-Service - Robotics Support
  • Resolving Wi-Fi Connection Issues with Automower SOP
  • Troubleshooting Bluetooth Connection Issues for Automower SOP
  • Troubleshooting Pairing Issues with Automower Connect App During EPOS Installation SOP