Terms & Conditions

Last Updated: February 17, 2026
Effective Date: February 17, 2026

These Terms and Conditions ("Terms") govern your purchase, lease, or use of products, services, and software provided by KnoxBots, LLC d/b/a TerraSYNC ("TerraSYNC," "we," "us," or "our"), a Tennessee limited liability company with its principal office at 121 East Jackson Avenue, Box 6, Knoxville, Tennessee 37915.

By placing an order, signing a service agreement, accessing our website at terrasync.biz, or using any TerraSYNC product or service, you ("Client," "Customer," or "you") agree to be bound by these Terms. If you do not agree, do not use our products, services, or website.

These Terms apply to all transactions unless superseded by a separately executed written agreement (such as a SYNC Plan Service Contract or MaintainME Service Agreement), in which case the terms of that agreement shall control to the extent of any conflict.

1. Definitions

"Equipment" means autonomous robotic mowers, robotic range ball pickers, charging stations, boundary wire systems, RTK base stations, and all related hardware provided by TerraSYNC.
"Services" means installation, maintenance, repair, fleet management, training, consulting, and any other professional services provided by TerraSYNC.
"Software" means the TerraCloud platform, mobile applications, fleet management dashboards, and any other software or digital tools provided by TerraSYNC.
"SYNC Plan" means our Robotics-as-a-Service offering, which bundles Equipment, installation, maintenance, connectivity, and support into a monthly subscription.
"MaintainME Plan" means our maintenance and service plan offerings (Basic or Premium) for Equipment owners.
"Site" means the physical location(s) where Equipment is installed and operated.

2. Products and Equipment Sales

2.1 Orders and Acceptance

All orders are subject to acceptance by TerraSYNC. We reserve the right to refuse or cancel any order for any reason, including product availability, pricing errors, or suspected fraud. An order is not binding until we issue a written order confirmation or begin fulfillment.

2.2 Pricing

All prices are quoted in U.S. Dollars and are subject to change without notice until an order is confirmed. Prices do not include applicable taxes, shipping, delivery, or installation fees unless expressly stated. Published pricing on our website or marketing materials constitutes an invitation to treat, not a binding offer.

2.3 Shipping and Delivery

Delivery dates are estimates only and are not guaranteed. Risk of loss and title to Equipment pass to the Customer upon delivery to the designated shipping address or Site. TerraSYNC is not liable for delays caused by carriers, customs, weather, or other circumstances beyond our reasonable control.

2.4 Inspection and Acceptance

Customer must inspect all Equipment upon delivery and notify TerraSYNC in writing of any defects, damage, or discrepancies within seven (7) business days of receipt. Failure to provide timely notice constitutes acceptance of the Equipment as delivered.

3. SYNC Plan and Service Agreements

3.1 SYNC Plan Terms

The SYNC Plan is a Robotics-as-a-Service subscription governed by a separately executed SYNC Plan Service Contract. The standard term is thirty-six (36) months. The SYNC Plan includes Equipment, professional installation, data connectivity, all scheduled and unscheduled maintenance, loaner equipment coverage, and ongoing technical support.

3.2 Lease-to-Own

Upon completion of the full SYNC Plan term and payment of all amounts due, Customer may elect to take ownership of the Equipment or upgrade to new Equipment with applicable trade-in credit. Specific terms are detailed in the SYNC Plan Service Contract.

3.3 MaintainME Service Plans

MaintainME plans provide ongoing maintenance and support for Equipment owners. Plan details, coverage, pricing, and exclusions are set forth in the applicable MaintainME Service Agreement.

3.4 Service Level Commitments

For Customers on a SYNC Plan or MaintainME Premium plan, TerraSYNC targets a 24-hour on-site response time for service requests, 48-hour repair completion, and 95% monthly operational availability. These targets represent service goals and are not guarantees unless separately warranted in a signed service contract.

4. Installation

4.1 Professional Installation

TerraSYNC provides professional installation services including boundary system setup, charging station placement, Equipment configuration, and on-site staff training. Installation is included with the SYNC Plan or available separately.

4.2 Site Requirements

Customer is responsible for providing adequate electrical infrastructure, a suitable location for charging stations, and any site preparations required before installation. Customer must ensure the Site is safe and accessible for our installation team.

4.3 Installation Warranty

TerraSYNC warrants all installation work for thirty (30) days from the date of installation completion. This warranty covers defects in workmanship only and does not extend to damage caused by third parties, weather events, or Customer modifications.

5. Payment Terms

5.1 Invoicing

Unless otherwise specified in a signed agreement, all invoices are due within fifteen (15) days of the invoice date ("Net 15"). Accepted payment methods include ACH transfer, wire transfer, and major credit cards.

5.2 Late Payment

Overdue invoices are subject to a late payment fee of 1.5% per month (or the maximum rate permitted by applicable law, whichever is less) on the outstanding balance, calculated from the due date until payment is received in full.

5.3 Suspension of Service

TerraSYNC reserves the right to suspend Services, remote access to Software, or Equipment connectivity if any invoice remains unpaid for more than thirty (30) days past the due date. Service will be restored promptly upon receipt of all outstanding amounts.

5.4 Taxes

All fees and prices are exclusive of applicable sales tax, use tax, or other government-imposed charges. Customer is responsible for all such taxes except taxes on TerraSYNC's net income.

6. Warranty

6.1 Manufacturer Warranty

All Equipment sold by TerraSYNC carries the original manufacturer's warranty, typically two (2) years from the date of purchase. Warranty claims are processed through the applicable manufacturer (Husqvarna, Kress, Korechi, Nexmow, or other OEM). TerraSYNC will assist Customers in coordinating warranty claims.

6.2 SYNC Plan Coverage

Equipment provided under a SYNC Plan is fully covered for normal wear and tear and manufacturer defects during the contract term. After the manufacturer warranty period, Customers on an active SYNC Plan continue to receive full maintenance coverage as part of their monthly fee.

6.3 Extended Coverage for MaintainME Customers

After the manufacturer warranty period, Customers on an active MaintainME plan receive replacement parts at dealer cost. Coverage details depend on the plan tier (Basic or Premium).

6.4 Warranty Exclusions

Warranties do not cover damage resulting from: misuse, abuse, or negligence; unauthorized modifications or repairs; operation outside specified environmental or terrain parameters; theft, fire, flooding, vandalism, or acts of God; failure to maintain the Site in accordance with Equipment requirements; or normal consumable replacement (e.g., blades, batteries at end of life).

6.5 Disclaimer

EXCEPT AS EXPRESSLY SET FORTH IN THIS SECTION OR IN A SEPARATELY EXECUTED AGREEMENT, ALL EQUIPMENT, SOFTWARE, AND SERVICES ARE PROVIDED "AS IS." TERRASYNC DISCLAIMS ALL OTHER WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7. Software and Data

7.1 Software License

TerraSYNC grants Customer a limited, non-exclusive, non-transferable, revocable license to access and use the TerraCloud platform and related Software solely in connection with the operation and management of TerraSYNC Equipment. This license does not transfer ownership of any intellectual property.

7.2 Data Collection

Equipment and Software collect operational data including, but not limited to, GPS location, battery status, mowing patterns, error codes, and usage metrics. TerraSYNC does not collect imagery, video, or audio data from Equipment. Data is stored on secure servers maintained by TerraSYNC and our equipment manufacturer partners.

7.3 Data Use

Operational data is used to monitor Equipment performance, diagnose issues, optimize mowing schedules, improve our products and services, and fulfill our maintenance obligations. TerraSYNC does not sell Customer data or share it with third parties for marketing purposes.

7.4 Data Ownership

Site-specific operational data generated by Equipment on Customer property is owned by the Customer. TerraSYNC retains the right to use anonymized and aggregated data for product development and service improvement.

8. Limitation of Liability

8.1 Liability Cap

TO THE MAXIMUM EXTENT PERMITTED BY LAW, TERRASYNC'S TOTAL AGGREGATE LIABILITY ARISING OUT OF OR RELATED TO THESE TERMS, ANY ORDER, OR ANY SERVICE AGREEMENT SHALL NOT EXCEED THE TOTAL AMOUNTS PAID BY CUSTOMER TO TERRASYNC DURING THE TWELVE (12) MONTH PERIOD IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

8.2 Exclusion of Consequential Damages

IN NO EVENT SHALL TERRASYNC BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOST PROFITS, LOST REVENUE, PROPERTY DAMAGE, BUSINESS INTERRUPTION, OR LOSS OF DATA, REGARDLESS OF THE CAUSE OF ACTION OR THE THEORY OF LIABILITY, EVEN IF TERRASYNC HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

8.3 Exceptions

The limitations in Sections 8.1 and 8.2 do not apply to liability arising from TerraSYNC's gross negligence, willful misconduct, or fraud.

8.4 Equipment Operation

Autonomous Equipment operates independently once installed and configured. Customer acknowledges that robotic equipment, while designed with multiple safety systems, operates in variable outdoor environments. Customer is responsible for ensuring that the Site is appropriate for autonomous operation and that appropriate safety signage is posted where required. TerraSYNC is not responsible for damage to turf, landscaping, irrigation systems, or other property caused by Equipment operating within its normal parameters on a properly prepared Site.

9. Indemnification

Customer agrees to indemnify, defend, and hold harmless TerraSYNC, its officers, members, managers, employees, and agents from and against any and all claims, liabilities, damages, losses, and expenses (including reasonable attorney's fees) arising out of or related to: (a) Customer's misuse of Equipment or failure to follow operating instructions; (b) Customer's breach of these Terms; (c) claims by third parties arising from the operation of Equipment on Customer's Site; or (d) Customer's violation of any applicable law or regulation.

10. Insurance

TerraSYNC recommends that all Customers maintain general liability insurance with a minimum coverage of $1,000,000 per occurrence covering the Site where Equipment operates. For Customers on a SYNC Plan, proof of adequate property and casualty insurance may be required as a condition of the service agreement. TerraSYNC maintains its own commercial liability insurance covering its operations and personnel.

11. Term and Termination

11.1 Term

These Terms are effective as of the date you first access our website, place an order, or enter into a service agreement, and remain in effect for as long as you maintain an active relationship with TerraSYNC.

11.2 Termination for Breach

Either party may terminate a service relationship upon sixty (60) days' written notice if the other party materially breaches these Terms or any applicable service agreement and fails to cure such breach within the notice period.

11.3 Termination for Non-Payment

TerraSYNC may terminate Services and disable Software access upon thirty (30) days' written notice if Customer fails to pay any undisputed invoice that is more than thirty (30) days past due.

11.4 Effect of Termination

Upon termination of a SYNC Plan or other lease arrangement, Customer must return all Equipment in reasonable condition (normal wear and tear excepted) within thirty (30) days. Customer remains liable for all amounts accrued prior to termination. Early termination of a SYNC Plan forfeits any equity accrued toward Equipment ownership. Sections 6.5, 8, 9, 12, and 13 survive termination.

12. Dispute Resolution

12.1 Informal Resolution

The parties agree to first attempt to resolve any dispute informally by providing written notice describing the issue and engaging in good faith discussions for a period of not less than thirty (30) days.

12.2 Mediation

If informal resolution is unsuccessful, either party may propose mediation in Knoxville, Tennessee. Both parties must mutually agree to proceed with mediation.

12.3 Litigation

Any dispute not resolved through informal negotiations or mediation shall be submitted to the exclusive jurisdiction of the state or federal courts located in Knox County, Tennessee. Each party shall bear its own costs and attorney's fees unless otherwise awarded by the court.

12.4 Jury Trial Waiver

EACH PARTY HEREBY IRREVOCABLY WAIVES ANY AND ALL RIGHT TO TRIAL BY JURY IN ANY LEGAL PROCEEDING ARISING OUT OF OR RELATED TO THESE TERMS OR THE TRANSACTIONS CONTEMPLATED HEREBY.

13. Governing Law

These Terms and all disputes arising under or related to them shall be governed by and construed in accordance with the laws of the State of Tennessee, without regard to its conflict-of-law provisions.

14. Intellectual Property

All trademarks, service marks, trade names, logos, and branding associated with TerraSYNC, TerraCloud, SYNCStation, SYNC Plan, and MaintainME are the property of KnoxBots, LLC. Nothing in these Terms grants Customer any right to use TerraSYNC's intellectual property without prior written consent. Customer shall not remove, alter, or obscure any proprietary notices on Equipment or Software.

15. Force Majeure

TerraSYNC shall not be liable for any delay or failure to perform its obligations under these Terms if such delay or failure results from circumstances beyond its reasonable control, including but not limited to natural disasters, pandemics, government orders, supply chain disruptions, labor disputes, acts of war or terrorism, utility failures, or severe weather events. TerraSYNC will provide prompt notice and use commercially reasonable efforts to resume performance.

16. General Provisions

16.1 Entire Agreement

These Terms, together with any separately executed service agreements, purchase orders, or statements of work, constitute the entire agreement between the parties with respect to the subject matter hereof and supersede all prior oral or written understandings, representations, and agreements.

16.2 Amendments

TerraSYNC reserves the right to modify these Terms at any time. Updated Terms will be posted on our website with a revised "Last Updated" date. Continued use of our products, services, or website after such modifications constitutes acceptance of the updated Terms. For Customers with active service agreements, material changes require thirty (30) days' written notice.

16.3 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, the remaining provisions shall continue in full force and effect.

16.4 No Waiver

The failure of TerraSYNC to enforce any right or provision of these Terms shall not constitute a waiver of that right or provision.

16.5 Assignment

Customer may not assign or transfer any rights or obligations under these Terms without the prior written consent of TerraSYNC. TerraSYNC may assign its rights and obligations to any affiliate or successor entity without Customer consent.

16.6 Notices

Any notice required under these Terms shall be in writing and delivered to TerraSYNC at the address set forth above or via email to hello@terrasync.biz. Notices to Customer shall be sent to the address or email on file with TerraSYNC.

16.7 Counterparts and Electronic Signatures

Any agreements executed in connection with these Terms may be signed in counterparts and transmitted electronically. Electronic signatures shall have the same legal effect as original signatures.

16.8 Construction

These Terms shall not be construed against any party by reason of that party having drafted or prepared them.

17. Website Use

17.1 Acceptable Use

You agree to use our website only for lawful purposes and in accordance with these Terms. You may not use our website in any way that could damage, disable, overburden, or impair it, or interfere with any other party's use of the website.

17.2 Account Security

If you create an account on our website, you are responsible for maintaining the confidentiality of your login credentials and for all activity that occurs under your account. You agree to notify TerraSYNC immediately of any unauthorized use of your account.

17.3 Content Accuracy

While we strive to keep website content current and accurate, TerraSYNC does not warrant that product descriptions, pricing, specifications, images, or other content on the website are complete, accurate, or error-free. We reserve the right to correct errors and update information at any time.

18. Contact Information

For questions about these Terms, please contact us:

KnoxBots, LLC d/b/a TerraSYNC
121 East Jackson Avenue, Box 6
Knoxville, Tennessee 37915
Phone: (865) 236-2166
Email: hello@terrasync.biz
Website: terrasync.biz